Hybrid centres
Your families arrive two ways now. That should not mean two calendars, two rate cards, and two versions of the truth at month-end.
Your timetable was built around rooms, slots, and who is physically in the building. Online sessions need none of that. Room clashes, therapist utilisation, and the daily timeline all start reporting numbers you cannot act on.
A child attends in the clinic on Tuesday and joins online on Friday. Does one package cover both? At what rate? Most centres end up running two half-tracked packages for one child, and discover the gap at renewal.
In the clinic, attendance is walking through the door. Online, it is joining a link. If the front desk and the therapist record those two things differently, your billing is running on two different definitions of a completed session.
Different city, sometimes a different country. They need the link before the session and the payment before the link, and they need both to reach them on WhatsApp rather than through a call from your front desk.
At month end you have one revenue number. You cannot see what the online side contributed, which therapists are actually filling online slots, or whether the expansion has paid for the time you put into it.
A family that moves cities wants to continue online. A family that started online wants an in-person assessment. Every one of those is a pricing conversation you have to improvise, because the rate card assumes a building.
Every appointment carries its delivery mode. In-clinic sessions keep their room and their branch; online sessions carry a meeting link instead. Your therapists open one day view, and therapist utilisation counts both kinds of session in the same number.
Sessions draw from the same package whether the child attends in person or online, priced at the same rate for the same service. There is no second package to create, no second rate card to maintain, and nothing to reconcile by hand at renewal.
Google Meet, Zoom, or WhatsApp video — whatever your therapists and families already have open. TheraFlow holds the link against the appointment rather than asking your centre to migrate to yet another video product.
Parents already get their session reminder on WhatsApp. For an online session, that same message carries the meeting link. No separate email, no front-desk phone call, no 'which link was it again' five minutes after the session started.
Families on a prepaid package simply join. For pay-as-you-go families, the payment link goes out first and the join link follows, so you are not chasing money from a parent in another city after the session is already done.
Revenue, session counts, and utilisation broken down by delivery mode. You can see what online earns, which therapists fill online slots, and whether the expansion is carrying its own weight — without exporting anything to a spreadsheet.
Attendance, goals, progress, and payments show up identically for a family across town and a family in another country. Online families are often your least visible ones, which makes the parent app the thing that keeps them from quietly dropping off.
A therapy session is priced on the therapist's hour and the clinical work in it, not on the room it happens in. An online speech therapy session takes the same preparation, the same forty-five minutes, and the same notes afterwards. So TheraFlow prices it the same.
That is a product decision with a practical payoff. Because delivery mode never touches the price, a child can move between online and in-clinic freely: the package keeps counting down, the invoice does not change shape, and nobody at your front desk has to remember a second set of rules. You record the mode because you want to report on it, not because it changes the money.
If you run multiple branches, branch rates still apply as they always have. An online session belongs to the branch whose therapist delivered it, at that branch's rate for that service. Online is not a phantom branch with its own price sheet — that is exactly the mess this design avoids.
Indian parents consistently report that teletherapy is more affordable and easier to sustain, while still wanting periodic face-to-face sessions — often after about six months of remote work. That combination does not resolve into one mode. It stays mixed.
Which means the centres that treat online as a temporary workaround end up running two systems forever. The ones that treat both modes as first-class from the start get a single schedule, a single set of books, and an honest answer when they ask which half of the centre is growing.
TheraFlow is built for the second kind. Delivery mode is a property of a session, not a fork in the product.
Start with a 7-day free trial. We import your data, set up your schedules across both modes, and train your therapists — all included free.
From ₹2,999/month · No per-patient fees · No credit card required