Terms of Service

TheraFlow is operated by Taksh Innovation Lab ("TheraFlow", "we", "us"), a company incorporated in India. By signing up for TheraFlow or using the service, you ("Customer") agree to these terms on behalf of yourself and your organisation.

A subscription to TheraFlow's cloud-based therapy centre management software, billable per the plan you sign up for at theraflow.in/pricing, including all features listed on the plan, free customer support via email, and access to product updates released during your subscription term.

You are responsible for keeping your login credentials secure, for the activity of every user account under your tenant, and for the accuracy of the data your team enters into TheraFlow.

You must be at least 18 and authorised to bind your organisation to these terms.

All new centres start with a 7-day free trial. After the trial, your subscription renews automatically each term (monthly or annual, per your selection) until you cancel.

Fees are due in advance. Late or failed payment can result in suspension of the service after 7 days' notice. Prices may change with at least 60 days' notice; you may cancel within that window if you do not accept the change.

Trial cancellations are friction-free — just stop using the service before the trial ends, and you will not be billed.

You agree not to:

• Use TheraFlow to violate any applicable law, including the DPDP Act 2023
• Resell, sublicense, or white-label TheraFlow without our written consent
• Reverse-engineer, decompile, or scrape the service
• Upload content you do not have the right to process, or content that is unlawful
• Interfere with or attempt to circumvent any security measures
• Use TheraFlow to send spam or unsolicited bulk communications

You own all data you put into TheraFlow ("Customer Data"). We claim no ownership.

We process Customer Data on your behalf under our Privacy Policy and, where signed, our Data Processing Agreement (DPA available on request).

We will never sell Customer Data and never train AI models on it.

TheraFlow, the platform, source code, designs, brand, and aggregated/anonymised analytics derived from usage remain our property. We grant you a non-exclusive, non-transferable right to use the service for the term of your subscription.

Each party will protect the other's confidential information with at least the same care it uses for its own, and only use it to perform under these terms. Confidentiality obligations survive termination for three years.

We aim for high availability but do not promise uninterrupted service in these clickwrap terms. Customers on a signed MSA with an SLA receive committed uptime and service credits per that agreement.

You may cancel anytime from inside the app or by writing to founders@theraflow.in. Cancellation takes effect at the end of the current billing period.

We may suspend or terminate for material breach (e.g., non-payment, acceptable-use violations) after giving you a 7-day cure period where reasonable.

On termination, you have 60 days to export Customer Data via the in-app export. After that, your data is irreversibly deleted from primary storage and removed from backups within a further 60 days.

TheraFlow is provided "as is". We disclaim, to the maximum extent permitted by law, all implied warranties including merchantability, fitness for a particular purpose, and non-infringement.

TheraFlow is not a medical device. It is a workflow and record-keeping tool. Clinical decisions remain the sole responsibility of the qualified professionals who use it.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data (beyond direct restoration costs), or business interruption.

Each party's total liability under these terms is capped at the fees you paid TheraFlow in the 12 months immediately preceding the event giving rise to liability.

Nothing in this section limits liability that cannot be limited by law (e.g., gross negligence, wilful misconduct, infringement of IP).

You will defend and indemnify us against claims arising from your misuse of the service, your violation of these terms, or the content you upload, except to the extent caused by our breach of these terms.

We will defend and indemnify you against third-party claims alleging that the TheraFlow platform itself infringes their intellectual property, subject to the liability cap in Section 12.

We may update these terms by posting a new version. Material changes will be emailed to centre admins at least 30 days before they take effect. Continued use of the service after that constitutes acceptance.

These terms are governed by the laws of India. The courts of Bangalore, Karnataka have exclusive jurisdiction, subject to either party's right to refer a dispute to arbitration under the Arbitration and Conciliation Act, 1996, seated in Bangalore.

These terms (together with the Privacy Policy, DPA where signed, and any Order Form) are the entire agreement between the parties. If any clause is held unenforceable, the rest survives. We may assign these terms to an acquirer or successor. Notices to us go to founders@theraflow.in.